It is in top of our priority to keep your personal information private and secured. We value your trust very highly, therefore we do not share your personal information in ways not disclosed here or without your informed permission. We work hard to protect the confidentiality and appropriate use of any personal information provided to us.
What Personal Information We Collect
We collect personal information you choose to provide voluntarily when using our websites; information such as IHG® Rewards Club account. Our site is accessible without creating an account, however, an account is encouraged if you want to take advantage of certain features like “Favorite Destinations,” “Room/Rate Preferences” or other time saving features.
Your hotel stay information is collected and stored by our hotels locally following a stay in one of our hotels. The information is subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning.
As we value your business with us, we may use the record of your stay to send you communications such as guest surveys or promotional offers and benefits via postal mail or email. You may choose to be excluded from these communications by indicating this on your guest registration during your hotel stay or by contacting Customer Service. For Customers who do not reside in the United States and have not chosen to enrol in the IHG® Rewards Club program, we may contact you regarding your satisfaction with your hotel stay but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.
In addition, we may request information form you through contests. It is completely voluntary to participate in these contests and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify winners and award prizes and demographic information will be used for purposes of monitoring and improving your experience on this site.
We may co-sponsor some contests on our site with other companies. If you enter one of these contests, our co-sponsor may receive the information collected or may collect the information directly. In such cases, we will tell you who is collecting your information, how our co-sponsor may use the information and how you can contact our co-sponsor.
When and With Whom We Share Your Personal Information
Customers personal information will be shared with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our web site; communicating to customers via email and through our interactive chat feature; providing customer service; enhancing and improving customers’ online experience; enabling access to our partners’ sites; providing a personalized online experience; and completing credit card transactions. As for IHG® Rewards Club members, information is shared with our program partners for the purpose of transferring rewards points and, with our prior approval, to extend special offers.
Besides the purposes described above, we will not share your personal information with any other third parties unless we have your permission or under special circumstances such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or InterContinental Hotels Group property. Our right is reserved to disclose your personally identifiable information as required by law. We believe it is necessary for the disclosure to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business with certain third parties. In the course of our business, we may share aggregated demographic and statistical information with certain third parties. This sharing does not include any personal information that can identify any individual person.